Customer Experience

Customer Experience

As the Customer Experience team, we are the only direct point of contact with users at BeeinPro, and therefore, we act as the voice of our users.

User feedback forms the cornerstone of our process for improving our products. For this reason, our principle is to hear and understand each of our users.

If our users are taking the time and effort to contact us, we believe it is our duty to provide them with a positive experience every time. Serving thousands of users from all around the world, you can imagine that we have quite a busy schedule!

To ensure that our users' voices are heard, we have a dedicated expert team easily accessible across our products and social media platforms.

Within our products, the regularly updated FAQ section and our support services allow users to get help without leaving the application. Our support team consists of both in-house and outsourced teams and provides 24/7 service. Since BeeinPro culture is very important to us, we carefully select and rigorously train our outsourced partners. Our in-house team strengthens support services to ensure user satisfaction, evaluate messages, change processes, and improve response times.

But we don’t stop there; our social media presence provides platforms where our user community can come together and share their thoughts. There’s no other place where our users can share their thoughts on the product. By leveraging social media's personal news feed feature, we provide our fans with the content they want to see. We make our posts exciting with contests, news, and educational content. Every aspect of the content — including colors, fonts, and topics — is constantly tested and improved.

While tests, data, and analytics support our user engagement processes, we know that the feedback of a single user can influence our future. That's why every communication is unique for each user. Our users are not robots and deserve human interaction. Therefore, we never use automatic responses.

At BeeinPro, we work closely with all departments to understand users' perspectives and communicate them to other parts of the company. In case of an issue with the application, it is our responsibility to inform the relevant teams and provide the fastest solution. Every message is tagged and reported, ensuring that the most important features are prioritized. This relationship ensures that our products are always up-to-date and run smoothly.

We take pride in answering thousands of user messages every day and providing the most satisfying user experience. We are a small team, but we are growing with our users. We are honored to have a community that shares the same passion on this journey.